Frequently Asked Questions
Everything you need to know about our professional printing and customization equipment.
What is the typical lead time for equipment orders?
Standard processing and shipping for large equipment typically takes 7 to 14 business days, depending on current stock levels and freight carrier availability.
Do you offer technical support for the hardware I purchase?
Yes, every primary equipment purchase includes access to our professional technical support team and comprehensive online training materials via our ColDesi training portal.
What payment methods do you accept?
We accept all major credit cards, wire transfers, and offer specialized commercial financing and leasing options for qualified business customers.
What is your return policy on consumables and supplies?
Unopened inks, parts, and supplies can be returned within 30 days of purchase, subject to a restocking fee. Please note that used software and custom hardware configurations are non-returnable.
How do I track my freight shipment?
Once your order ships, you will receive an email with a Bill of Lading (BOL) number and a link to the carrier’s tracking portal to monitor your delivery progress.
Are international shipping options available?
We primarily ship within North America. For international inquiries, please contact our sales department to discuss specific customs requirements and shipping quotes.